Shutterfly | Help

Shutterfly? Run away! The worst photo services company around. Here's my story. I have a Shutterfly account. Opened earlier this year to accommodate the 1400+ photos I took while on holiday in Scotland. I recently contacted Shutterfly to find out how to obtain one of the original high-resolution images that I had uploaded rather than the 96 DPI images they show online. I was informed that I have to purchase it on CD and they would mail it to me, and that there was no other mechanism in place to provide to ME MY original files. It beggars belief! Nor do I find this information in their policies & procedures Lies & Riddles. I feel like I was a victim of the bait and switch tactic I decided to go ahead and try and deal with the lower resolution files, so I took a look at their FAQ to determine the best way to extract the image. The FAQ very clearly says to Right-Click and Save As the image to my computer. To wit: *Note that you can save a lower-resolution version of the picture by using the right mouse button to click on an image in your account and selecting the 'Save picture as' or 'Save image as' option. (If you are using a Macintosh hold down the control key while clicking.)* I did so only to find upon opening the file that what I chose to save and what I received from the Shutterfly server were very different files. Another email to tech support, yipppeee! This time around, the response was, and I quote: "Please note that what you are trying to do isn't a general use feature on our site, so this is probably something that won't be fixed." My response to them, in much more polite & professional terms was "fuck off." It's a very good thing that I burned my holiday images to CD before uploading them. It's a very good thing there are other services out there that accomplish the same thing as Shutterfly. In this age of "everyone's a publisher," I cannot fathom the company that does not do everything within their power to ensure that they keep their customer base happy & placated. Suffice it to say, I have had enough of Shutterfly and encourage everyone to remove your account and shun their business.